Cancellation and refunds policy

How to cancel

A studio owner can cancel by emailing support@centra.studio from the address on the account, with “Cancel my plan” in the subject. We confirm the cancellation by email within 48 hours.

When it takes effect

• Cancellation takes effect at the end of the billing period already paid for, whether that period is a month or a year. Until then the studio keeps full access.
• No further invoices are raised after cancellation.
• After the period ends, the studio can export its data. What happens to the data after that is set out in the data deletion page.

Refunds

• Monthly and annual plans. We do not refund the unused part of a billing period that has started, whether monthly or annual.
• Failed or duplicate charges. If a payment was taken twice, or taken but not applied to the studio’s account, we refund it in full.

How refunds are paid

Refunds go back to the original payment method and are processed within 5–7 working days of our confirming them. Your bank may take a few more days to show the money. To ask for a refund, write to support@centra.studio with the invoice number.

Payments to a studio

If you paid a studio for a shoot, the studio collected that payment through its own payment account, and its own cancellation and refund terms apply. Please contact the studio. Centra does not receive or hold that money.